Frequently Asked Questions
Everything you need to know about shopping with Penny Pairs.
What materials are used in Penny Pairs jewelry?
We specialize in high-quality, sustainable materials. Most of our pieces are crafted from 18k Gold Vermeil or recycled Sterling Silver, ensuring durability and a luxury finish at an accessible price point.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unworn condition and packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Is your jewelry hypoallergenic?
Yes, all Penny Pairs jewelry is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin or metal allergies.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the provided Penny Pairs pouch or a lined jewelry box.
Do you offer a warranty on your products?
We stand by our quality. Every purchase includes a 6-month warranty that covers any manufacturing defects. Simply contact our support team with your order number and a photo of the item.