Returns & Exchanges

At Penny Pairs, we want you to love your new accessories. If you are not completely satisfied, we offer 30-day returns and exchanges on all items in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original jewelry pouches and packaging to ensure they are protected during transit back to our warehouse.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.

4

Drop Off and Track

Drop off your package at any authorized courier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing